Sujoy Sen

Today organizations are spending millions on digital transformation initiatives - integrating advanced analytics, AI and platforms. While this is the best portfolio for them to invest on, they need to periodically step back and evaluate the end objectives. As I look back at my own experiences as a customer to my multiple 'digitally enabled' service providers I realize that there is a lot of ground to be covered in terms of meeting customer expectations even with their present digital arsenal. Application of design thinking approaches to better map customer experiences and journeys should be a pre-requisite for any digital roadmap. Every time I call up any customer support and here the familiar 'all our representatives are busy dealing with other customers', that my call is very important to them and from the more technologically advanced ones that I am '4th in the ... (more)

Digital - Design Thinking = Status Quo | @ThingsExpo #DigitalTransformation

Every time I call up any customer support and hear the familiar 'all our representatives are busy dealing with other customers,' that my call is very important to them and from the more technologically advanced ones that I am 'fourth in the queue and my approximate wait time is 23 minutes,' I wonder why can't they simply call me back when they are free? They already have my contact number. Some of them actually play some music while I wait - which is still better than those who actually take that opportunity to inform me about their new products. Have you realized that you might... (more)

Struggling to Scale Agile? | @DevOpsSummit #DevOps #Agile #DigitalTransformation

From slow and rigid to fast and flexible. That was the promise of Agile to IT. What it meant was that ideas coming from business would be converted into working software rapidly. It meant that IT will be more responsive to what business wants and needs and will not spend an eternity analysing the requirements, writing detailed specifications and then sending them back to business to review. Some of that has happened. Product backlogs are more informal and easier to maintain and update than formal specifications. IT pushes business to prioritize and tries to break the requirement... (more)

Innovating in Disney Land !

Attended the IBM 'Innovate@SPEED' conference in Orlando last week. Amazing event of such a large scale - got to hear so many different perspectives on the current business challenges, the whole notion of continuous delivery / engineering and its impact on some of the traditional but important aspects of architecture and planning. Got to hear some illustrious speakers - Scott Adams, creator of Dilbert - on the importance of failures and the futility of goals & passion and Gene Kim - author of the Phoenix Project - how the simplicity of TOC & Goldratt can be applied to IT delivery an... (more)

Deconstructing the '2014 State of Devops' Report

There is a very famous maxim in statistics - correlation does not imply causation. If you Google 'interesting correlations', you'll see that correlations have been established between ice cream consumption and murder, pirate shortage and global warming, organic food and autism, internet explorer and murder (this one is not so surprising ), obesity and the debt bubble and many other such extremely disconnected phenomenon. Having said that, the reverse is also true - correlation does not imply no causation. Moreover, there is this entire universe of literature available on 'cognitive... (more)